Woodforest National Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  The branch manager of this branch is the most unprofessional, lazy person I have ever ran across in a workplace in my life. She sat in the corner desk in the back and yelled across the room to the teller that was helping me. I had a Money Gram money order that I receive once monthly from my ex-husband and deposit monthly into my account for my daughters braces payment. The branch manager told the teller to inform me that Woodforest Bank doesn't cash them anymore and good luck finding somewhere that does due to the high fraud rate on them. I told the teller I cashed them at the other branch in Oceola, IN every month and had no problem there. He gave me the money order back and said we will not be able to cash it. I told the teller I wanted the phone number and name of the District Manager of the bank and he said I would have to talk to his branch manager for that. I said then get her up here to the desk. The branch manager yelled across the room again not getting up out of her cozy chair and said if she can prove to me she cashes these every month at the other branch we will take it call the other branch and check. Meanwhile I am calling the phone number on my checks to try to locate the district manager of this bank but got an answering manchine due to Columbus Day. The teller called the other branch and they told him they do deposit these for me every month. After hearing this the branch manager who has not got up one time to come and talk to me yelled just cash the thing and get it over with. I will NEVER enter that bank branch and something needs to be done with that bank manager.
  By A Google User, February 15, 2018

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